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We Take Care of Your Technology.

So that you can focus on what matters most. Success!

Support as a Service

Whether you need dedicated support for your employees or expert technical assistance for your customers, we're here to help. Our tailored Support as a Service plans provide comprehensive solutions that empower your team, enhance customer experience, and drive success for your business..

A

Fully Managed Support


All Inclusive IT Support
We're here to help you get the most out of your technology and ensuring that all your systems and end-users are well-supported both remotely and onsite, so you just focus on your main goals.

B

After Hours Support


Round the clock Support
We’ll cover support out of business hours, weekends, and public holidays to your end-users at a time that suits them – perfect for shift workers, early starters and staff working late nights.

C

On-Demand Support


More Horsepower!
We’ll assist with day-to-day support needs and provide the extra expertise and manpower when and where you need it, emergencies, or periods of high demand.

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Microsoft 365 Support

Microsoft 365 is a suite of apps that help you stay connected and get things done from anywhere, anytime. Switching to Microsoft 365 doesn’t have to be a complex and time-consuming process.

As a Microsoft Cloud Solution Provider, we’re here to help you get the most out of your subscription from start to finish.

  • Consultancy and planning
  • Licensing
  • Migration and integration
  • Training
  • Ongoing support and management

Online Customer Support

Enhance your customer experience with our comprehensive Online Customer Support services.

We offer seamless support solutions—including live chat, e-commerce assistance, and app support—to ensure your customers receive prompt and effective help. Our team is dedicated to representing your brand professionally and resolving customer inquiries swiftly.

  • Live chat support
  • E-commerce customer assistance
  • Mobile app support services
  • Multi-channel communication
  • Customer feedback and analytics
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Why DellcoTech Support?

Support Anytime, Anywhere

Our 24/7 mobile-friendly knowledge library lets your team troubleshoot issues from any device.

Significant Cost Savings

Benefit from a full team of IT specialists for less than the cost of a single in-house engineer.

Re-align your Focus

Spend less time troubleshooting and more time driving innovation and success.We’ll handle the technical

Data Security

We protect your sensitive data with proactive security measures and compliance with industry standards.

Actionable Insights

Gain valuable data insights from our self-service portal to make more informed business decisions.

Tailored SLAs

Our Service Level Agreements (SLAs) are customized to meet your business requirements.

How It Works

Getting started with us is simple and hassle-free. Follow these easy steps, and you’ll be up and running in no time with a Support System Tailored to your Business Needs.

 

1
Pick a Plan
Select a package to start with. It doesnt need to be perfect its just a canvas. We will tailor it to fit your needs
2
Customize It
After selecting a package, our team will reach out to help tailor your plan to align perfectly with your business goals.
3
Sign Up & Onboard
Once confirmed, we guide you through the onboarding process, setting up essential tools and workflows to prepare for launch.
4
Go Live
Once we go live, our team provides real-time, proactive support, monitoring and managing your systems & customers.
5
Optimize
We regularly review performance and adapt your plan as needed, ensuring continuous improvement.
Yay!
Smiles All Around
With seamless IT and customer support in place, your business can run smoothly and efficiently.

Request A Free Consultation!

Experience our Out-of-Box Capabilities that make us stand out while helping your business achieve success and Simplify IT Support.

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    Live Chat

    We understand how important it is to get real time support when you really need it. Our live chat support is quick, convenient and customers love it because it’s 100x faster than other traditional service channels. It's an all-in-one Customer Engagement Tool that provides a better contextual and conversational support in real time

    With Live Chat and Chat bot we balance AI automation and the human touch while delivering personalized conversations that boost customer satisfaction.

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    ChatBot

    In a digital world, speed is king. Our always-on attentive Chatbot uses artificial intelligence (AI) and machine to take care of simple enquiries and it seamlessly handle over to an agent when things get complex delivering frictionless support and an outstanding customer experience around the clock.

    Chatbot helps to automate answering repetitive questions, shortening wait times, and improving team efficiency. He’s our smart agent that never sleeps.

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    Knowledge Hub

    Simple to use robust knowledge library powered by an attentive chatbot to offer genuinely helpful support that troubleshoots problem in an instant. Available 24/7 to help your end-users/customers find answers to their questions on their own.

    With Knowledge hub, you get quicker response time, improve customer happiness, and it equips you with a tool to train new end-users/employees.

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    Client Portal

    Today’s modern employee rely on tech more than ever to do their jobs. Our client portal serves a wide range of customer support activities such as multi-resource help center, Interactive community, updates, and Instant help.

    Your end-users/employees are in control of conversations, and they get to enjoy the same friendly and efficient support experience at work as they do anywhere else.

    Request A Quote

    Flexible and affordable services tailored to work for you and to Keep Your Business Running

     

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    Hassle-Free Solutions for Small Businesses.

    We know how critical IT Solutions are for commercial success – but we also how that maintaining it can be quite expensive and out of reach when you’re running a business. That’s why we’ve introduced affordable yet effective solutions to suit your business’ needs.
    Your success is our success.

    Knowledge Base Support:

    In today’s world majority of us don’t have time to wait for help. We want answers and we want them right away. We will implement a dedicated hub to empower employees/customers with a 24/7 self-help support portal for your customers.

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    Live Chat Support

    We understand how important it is to get real time support when you really need it. Our Live Chat Support services are effective, responsive & economical. We’ll  engage, respond, nature and improve your support so that you do your actual work.

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    Chatbot Support

    A smart agent that never sleeps 24/7 365. Chatbot delivers consistent support around the clock by automating answering of repetitive questions in human-like conversations via chat. Empowering you to scale your support without scaling up the headcount.

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    Get in Touch.

    No pressure, no obligations, just a friendly chat and some free advice.We’re happy to help.

    Call us on: 020 404 001 3 Book a Meeting